Privacy Policy

Privacy Policy Section for SMS Messaging

SMS Communications

Grunge Pallets may use text messaging (SMS) to communicate with clients regarding order updates, pickup and delivery scheduling, delivery confirmations, and other operational notifications about your account. You consent to receive these SMS messages by checking the optional SMS consent box when you create a Grunge Pallets account. Providing your phone number elsewhere on our website (for example, on a contact or quote form) does not by itself enroll you in SMS messaging.

Message frequency may vary based on your service activity. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message.

Data Use and Sharing

We respect your privacy. Your contact information, including your mobile number, will only be used to provide the services you requested and will not be sold, rented, or shared with any third parties for marketing purposes. Grunge Pallets may share limited data with contracted service providers solely for the purpose of delivering pallet services or managing communication systems (e.g., Twilio).

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect client information against unauthorized access, alteration, or disclosure.

1. Information We Collect

We collect business contact and account data you provide through our website and customer portal, including name, company, email, phone, delivery address, and account preferences.

2. Webshop and Portal Data

When you use the customer portal, we collect order details, product selections, custom pallet specifications, pickup details, and account activity required to process requests and fulfill services.

3. How We Use Information

• Process and manage pallet orders, pickups, and account requests
• Send service-related communications, confirmations, and status updates
• Provide customer support and improve service reliability
• Maintain security and prevent abuse of website and portal systems

4. Sharing and Access

We do not sell your personal information. Data is shared only with service providers required for operations, such as hosting, email delivery, or secure messaging infrastructure.

5. Data Retention

We retain account and transactional records as needed for operations, legal compliance, and business recordkeeping. Data is deleted or anonymized when no longer required.

6. Your Choices

You may request updates to your account information and contact preferences through your portal account or by contacting us directly.

7. Contact

For privacy questions, contact us at info@grungepallets.com.