Privacy Policy

1. Information We Collect

We collect business contact and account data you provide through our website and customer portal, including name, company, email, phone, delivery address, and account preferences.

2. Webshop and Portal Data

When you use the customer portal, we collect order details, product selections, custom pallet specifications, pickup details, and account activity required to process requests and fulfill services.

3. How We Use Information

• Process and manage pallet orders, pickups, and account requests
• Send service-related communications, confirmations, and status updates
• Provide customer support and improve service reliability
• Maintain security and prevent abuse of website and portal systems

4. Sharing and Access

We do not sell your personal information. Data is shared only with service providers required for operations, such as hosting, email delivery, or secure messaging infrastructure.

5. Data Retention

We retain account and transactional records as needed for operations, legal compliance, and business recordkeeping. Data is deleted or anonymized when no longer required.

6. Your Choices

You may request updates to your account information and contact preferences through your portal account or by contacting us directly.

7. SMS Privacy Details

• We use phone numbers and consent records to send operational SMS updates.
• SMS communication data may include delivery, pickup, and order status metadata.
• Authorized team members and infrastructure providers can access SMS data only as needed for operations.
• Mobile information and opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent are excluded from sharing with third parties.
• We do not sell SMS-related personal information.
• You can opt out anytime by replying STOP; reply HELP for support.

8. Contact

For privacy questions, contact us at info@grungepallets.com.